Jackson Whole Grocer
  • 23-May-2018 to 22-Jul-2018 (PST)
  • Store Management
  • Jackson, WY, USA
  • $49,920 - $65,000 DOE
  • Salary
  • Full Time/Year Round

Full time benefits include medical, vision, dental, disability and life insurance, generous paid time off, store discount, 401k, and more


Jackson Whole Grocer is a local, independent grocery store offering the finest and freshest in natural, organic and conventional products. Our vision is to create an enjoyable shopping atmosphere by connecting with our community through unmatched customer service and product excellence. Our values: Be positive, go the extra mile, and enjoy learning!  

KEY REPONSIBILITIES

Leadership

  • As a leader at Jackson Whole Grocer, your first and primary focus is on our people; "Build, Train and Protect" them, they are ours and your greatest asset and the key to our success. Care for them first and success will follow.
  • The Assistant Store Director is a key role that drives the store and company to maximum effectiveness: find the most efficient methods to run the store, support and build skills and knowledge of staff and company, stand behind and enforce company policies, set the example of commitment, teamwork, accountability, excellent work ethics, service, quality, positive attitude, flexibility and diversity.
  • The Assistant Store Director carries out the responsibilities of the Store Director in the absence of the Store Director.
  • Communicate clearly and model Jackson Whole Grocers' Mission and Guiding Principles.
  • Assist in ensuring staff is trained on Standard Operating Procedures and provide ongoing training of any procedural changes that may arise.
  • Encourage and recognize all staff in their roles and mentor individuals to grow within the company.
  • Delegate responsibilities and monitor progress.
  • Assist in making sure all store employees receive orientations, safety training, on-the-job operational training, product training, and timely performance evaluations.
  • Assist in ensuring company standards and store financial objectives are met. Participate in approving store hires, compensation changes, expenditures and scheduled labor hours and expenses. Assist in continually monitoring and analyzing key financial metrics and take action as directed by the Store Director to assure financial goals are met.  Such financial metrics include but are not limited to: sales, labor, gross margin, inventory and inventory turns, supplies and other controllable store level operating expenses.  Assist the Store Director as needed in developing and setting store budgets.
  • Take disciplinary and performance improvement action as needed, per established policies and per the direction of the Store Director.

 Operations

  • Assist in meeting objectives for department sales, margin, inventory turns and labor costs. Review department financial performance reports with appropriate parties and take action as needed. Ensure regular store and department inventories and stock rotation.
  • Carry out established opening and closing procedures. Uphold security procedures and support staff in dealing with shoplifters, disorderly customers, and emergencies.
  • Assist in scheduling labor to meet goals for labor costs, cleaning and maintenance procedures, proper merchandising presentation, and customer service. General oversight of all store schedules to ensure proper coverage.
  • Ensure store facility and all equipment are routinely and properly cleaned and maintained. Troubleshoot and resolve faulty equipment or other facility issues.
  • Confirm compliance with all applicable laws: business licenses, permits, health regulations, labor laws, etc.
  • Assist as directed by Store Director in implementing and supporting all Jackson Whole Grocer merchandising plans, promotions, events and programs.

 Customer Service

  • Make sure that all customers are treated in a friendly manner, made to feel comfortable and are always satisfied with their shopping experience.
  • Proactively greet all customers in a prompt, friendly, and courteous manner.
  • Be proactive in offering samples and suggestions for purchase and ways to use product. Refer to all store resources and staff to find answers. Ensure customer leaves with the information they have requested.
  • Place a special order if we don't stock an approved product and the customer would like to have it. Follow special order procedures.
  • Follow through with customer suggestions, comments and complaints from beginning to end.
  • Always offer a solution that will satisfy the customer, including any necessary returns or exchanges according to Jackson Whole Grocer policies and procedures.
  • Review and respond to customer feedback, recognize outstanding reports and/or coach employees as necessary. Set expectations for improved customer service.

Merchandising

  • Assist in ensuring the sales and promotional calendar is supported at all levels of the store to include signage, marketing materials, demos, social media and events. Assist in cross merchandising with other departments.
  • Stay informed and engaged in carrying out store merchandising plans and goals.
  • Ensure that store is fully stocked to give appearance of abundance and freshness, products are labelled accurately, and of highest quality in order to attract customer purchases. This includes ordering, facing, rotating and culling, reworking end caps and keeping shelves full.
  • Ensure all staff is aware of product literature, price changes, specials and any events.

 Qualifications

  • Minimum of 5 years of leadership and management experience in the grocery business
  • Excellent leadership and management skills and experience, including demonstrated success in prior positions and/or at other organizations.
  • Store or Department management experience - hiring, training, and performance management (min. 5 years management experience)
  • High levels of emotional intelligence
  • Excellent customer service skills
  • Excellent communication and listening skills
  • Retail experience - knowledge and ability to perform any job at store level (perishable experience preferred)
  • Ability to handle multiple demands in a calm and effective manner
  • Knowledge of products and trends in the conventional, natural and specialty food industries
  • Ability to create a positive environment and work as a team member
  • Organizational skills, with strong attention to detail and accuracy
  • Demonstrated ability to make decisions using good judgment
  • Experience developing and implementing systems and procedures
  • Ability to maintain strict confidentiality
  • Must be fluent in written and spoken English, ability to speak Spanish is a plus
  • Experience with POS registers and systems, sing making systems, MS Office including Word and Excel

Position Requirements:

1) Knowledge

  1. College education or equivalent.
  2. In depth understanding of retail management.
  3. Awareness of current and future retail trends in the grocery industry.
  4. Thorough knowledge of all store policies and procedures.

2) Skills

  1. Minimum five years of grocery store or department industry leadership and management experience
  2. Fundamental and detailed experience, or reasonable exposure with the aptitude and desire to learn, grocery store financials including: sales, labor, gross margin, inventory and inventory turns, supplies and other controllable store level operating expenses.
  3. Store budgeting and projection skills
  4. Labor scheduling and management skills
  5. Strong written and oral communications
  6. Delegation skills
  7. Organization skills
  8. Computer skills Microsoft Office and POS applications
  9. Understanding and working knowledge of industry best practices in retail and merchandising
  10. Employee training
  11. Communications skills
  12. Fundamental public relations skills and knowledge

3) Abilities

  1. Interacting with employees and customers in a positive and consistent manner
  2. Working with services providers
  3. Self-motivated
  4. Ability to assimilate, organize and execute on high volume work loads
  5. Ability to make decisions
  6. Ability to manage related organizational structures, policies, process, procedures and programs.
  7. Ability to collaborate with others in a team environment

 

Essential Functions:

  • Management of all company functions
  • Recruiting
  • Staff management
  • Employee retention
  • Employee training
  • Professional and courteous communications orally, in writing, and by telephone to maintain positive relations with customers, employees and vendors
  • Create and maintain employee and company records
  • Store related budgeting
  • Implementation and ongoing management of company related policies
  • Strategic and tactical planning

 

 

Jackson Whole Grocer
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