Jackson Whole Grocer
  • 24-May-2018 to 23-Jul-2018 (PST)
  • Specialty Cheese
  • Jackson, WY, USA
  • $16-$23 DOE
  • Salary
  • Full Time/Year Round

Full time benefits includes medical, vision, dental, life and disability insurance, generous paid vacation, 20% store discount. employee appreciation program, and more


Jackson Whole Grocer is a local, independent grocery store offering the finest and freshest in natural, organic and conventional products. Our vision is to create an enjoyable shopping atmosphere by connecting with our community through unmatched customer service and product excellence. Our values: Be positive, go the extra mile, and enjoy learning!

KEY RESPONSIBILITIES:

Leadership

  • Manage and ensure efficient operations of the Specialty Cheese Department (4-5 employees); employee relations, customer service, merchandising, and cleanliness.
  • Responsible for developing and maintaining a positive environment that encourages a Jackson Whole Grocer team culture, while ensuring company standards and department financial objectives are met.
  • Drive the department to maximum effectiveness: find the most efficient methods to run the department, support and build skills and knowledge of staff, stand behind and enforce company policies, set the example of commitment, teamwork, excellent work ethics, positive attitude, flexibility and diversity.
  • Make sure all employees receive orientations, training, on-the-job training, and timely performance evaluations. Ensure training in procedures and customer service in the Specialty Cheese department.

Operations

  • Meet objectives for Specialty Cheese sales, margin, turns and labor costs. Review department financial performance reports with appropriate parties and take action as needed. Ensure regular store and department inventories and stock rotation.
  • Carry out established opening and closing procedures. Uphold security procedures and support staff in dealing with shoplifters, disorderly customers, and emergencies.
  • Schedule department labor to meet goals for labor costs, cleaning and maintenance procedures, productivity and customer service.
  • Confirm compliance with all applicable laws: business licenses, permits, health regulations, labor laws, etc.
  • Direct and maintain Specialty Cheese displays, prep and storage areas in clean, orderly condition, and all aspects of sales floor operations.

Customer Service

  • Ensure interactions with customers are always governed by honesty, integrity and the highest standard of ethical conduct.
  • Be proactive in offering samples and suggestions for purchase and ways to use product. Refer to all store resources and staff to find answers. Ensure customer leaves with the information they have requested.
  • Always offer a solution that will satisfy the customer, including any necessary returns or exchanges according to Jackson Whole Grocer policies and procedures.

Merchandising

  • Assist in ensuring the monthly sales and promotional calendar is supported at all levels of the store to include signage, marketing materials, demos, social media and events. Assist in cross merchandising with other departments.
  • Ensure that store is fully stocked to give appearance of abundance, products are labelled accurately, and of highest quality in order to attract customer purchases.
  • Ensure all staff is aware of product literature, price changes, specials and any events.

Purchasing

  • Determine, negotiate with suppliers for favorable prices, terms, and delivery.
  • Track consumer trends and purchasing patterns to ensure the proper balance of well-stocked and profitable departments. Order product, ingredients and supplies to meet customer demand, following JWG's guidelines.
  • Identify, order and maintain the core set product mix to meet consumer demands and achieve sales and margin goals.
  • Receive orders following established procedures. Check deliveries for damage, quality and accuracy. Rotate deliveries into storage. Review invoices daily for accuracy and promotional discounts according to procedures.
  • Check in orders and put away, place orders, rotate product and date product.

QUALIFICATIONS & SKILLS:

  • Minimum 1 year managing or supervising a Specialty Cheese Department in a grocery store, specialty cheese or Liquor store. Experience in hiring, training, and performance management.
  • Knowledge and ability to perform any job in the specialty cheese department.
  • In-depth knowledge of specialty cheese and other related products.
  • Excellent customer service, communication and listening skills.
  • Demonstrated leadership skills initiative, delegating, motivating, problem solving.
  • Retail experience required.
  • Ability to handle multiple demands in a calm and effective manner.
  • Ability to read financial statements.
  • Knowledge of products and trends in the natural food industry, a plus.
  • Ability to create a positive environment and work as a team member.
  • Organizational skills, with strong attention to detail and accuracy.
  • Experience developing and implementing systems and procedures.
  • Experience with POS registers, word processing and various databases.

Schedule: Manager is required to work one weekend day and different shifts (8am-4pm, 11am-7:00pm, 2:00-10:00pm)

Jackson Whole Grocer
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